Has your baggage been delayed, damaged or lost?
Our Baggage Service is here to offer assistance.
Within 4 days of the incident, please contact our Baggage Service in your arrival country.
After this period, you can also contact the Baggage Service in your country of residence.
To find the phone number and hours of operation for the Baggage Service, as well as the languages available, please select a geographic zone from the list below.
After this period, you can also contact the Baggage Service in your country of residence.
To find the phone number and hours of operation for the Baggage Service, as well as the languages available, please select a geographic zone from the list below.
Your Baggage Service contact
France
- France
- Tel.: 3654, +33 (0)9 69 39 36 54 from abroad
- Languages available: English, French
- Opening hours (local time): 7 days a week; 7:30 AM - 10:00 PM
- French Guiana
- Tel: +33 5 94 35 38 88
- Languages available: English, French
- Opening hours (local time):
Monday, Thursday, Friday 11:00 AM - 12:30 PM; 2:00 PM - 4:00 PM; 7:15 PM - 8:15 PM
Tuesday, Wednesday, Saturday 11:00 AM - 12:30 PM; 2:00 PM - 4:00 PM
Sunday 2:00 PM - 4:00 PM; 7:15 PM - 8:15 PM
- Guadeloupe
- Tel: +33 5 90 21 13 30
- Languages available: English, French
- Opening hours (local time): 7 days a week; 2:00 PM - 6:00 PM
- Martinique - Tel: +33 5 96 55 34 72 - Languages available: English, French
- Opening hours (local time): Monday - Saturday 9:00 AM - 7:00 PM
- Reunion
- Tel: +33 2 62 40 39 52
- Languages available: English, French
- Opening hours (local time): 7 days a week; 5:30 AM - 11:30 PM
- Martinique
- Tel: +33 5 96 55 34 72
- Languages available: English, French
- Opening hours (local time): Monday - Saturday 9:00 AM - 7:00 PM
- Saint-Martin
- Tel: +1 721 5467663
- Language available: English
- Opening hours (local time): 7 days a week; 10:00 AM - 4:00 PM
Europe
- Armenia
- Tel: +374 10 493000 ext. 7226 / 7210
- Languages available: Armenian, English
- Opening hours (local time): 24/7
- Austria
- Tel: +43 (0)1 795 67 760
- Languages available: Czech, English, French, German, Italian, Portuguese, Spanish
- Opening hours (local time): 7 days a week; 7:30 AM - 10:00 PM
- Belgium
- Tel: +32 (0)2 620 00 90
- Languages available: Czech, English, French, German, Italian, Portuguese, Spanish
- Opening hours (local time): 7 days a week; 7:30 AM - 10:00 PM
- Bulgaria
- Tel: +359 29 35 82 04
- Languages available: Bulgarian, English
- Opening hours (local time): 7 days a week; 7:30 AM - 10:00 PM
- Czech Republic
- Tel: +420 2 96 34 51 07
- Languages available: Czech, English, French, German, Italian, Portuguese, Spanish
- Opening hours (local time): 7 days a week; 7:30 AM - 10:00 PM
- Croatia
- Tel: +385 1 4562 229
- Languages available: Croatian, English
- Opening hours (local time): 7 days a week; 8:00 AM - 8:00 PM
- Denmark
- Tel: +45 3515 8037
- Languages available: Czech, English, French, German, Italian, Portuguese, Spanish
- Opening hours (local time): 7 days a week; 7:30 AM - 10:00 PM
- Finland
- Tel: +358 96 937 95 73
- Languages available: Czech, English, French, German, Italian, Portuguese, Spanish
- Opening hours (local time): 7 days a week; 7:30 AM - 10:00 PM
- Germany
- Tel: +49 (0) 69 86 79 81 07
- Languages available: Czech, English, French, German, Italian, Portuguese, Spanish
- Opening hours (local time): 7 days a week; 7:30 AM - 10:00 PM
- Greece
- Tel: +30 210 3530585
- Languages available: Greek, English
- Opening hours (local time): 24/7
- Hungary
- Tel: +36 70 456 6038
- Languages available: English, Hungarian
- Opening hours (local time): 7 days a week; 8:00 AM - 11:30 PM
- Ireland
- Tel: +353 (0) 15 33 98 13
- Languages available: Czech, English, French, German, Italian, Portuguese, Spanish
- Opening hours (local time): 7 days a week; 7:30 AM - 10:00 PM
- Italy
- Tel: +39 02 91 48 33 03
- Languages available: Czech, English, French, German, Italian, Portuguese, Spanish
- Opening hours (local time): 7 days a week; 7:30 AM - 10:00 PM
- Latvia
- Tel: +358 96 937 95 73
- Languages available: Czech, English, French, German, Italian, Portuguese, Spanish
- Opening hours (local time): 7 days a week; 7:30 AM - 10:00 PM
- Lithuania
- Tel: +358 96 937 95 73
- Languages available: Czech, English, French, German, Italian, Portuguese, Spanish
- Opening hours (local time): 7 days a week; 7:30 AM - 10:00 PM
- Luxembourg
- Tel: +352 34 20 80 82 48
- Languages available: Czech, English, French, German, Italian, Portuguese, Spanish
- Opening hours (local time): 7 days a week; 7:30 AM - 10:00 PM
- Malta
- Tel: +39 02 91 48 33 03
- Languages available: Czech, English, French, German, Italian, Portuguese, Spanish
- Opening hours (local time): 7 days a week; 7:30 AM - 10:00 PM
- Netherlands
- Tel: +31 (0)20 649 1433
- Languages available: Czech, English, French, German, Italian, Portuguese, Spanish
- Opening hours (local time): 7 days a week; 7:30 AM - 10:00 PM
- Norway
- Tel: +47 23 50 01 14
- Languages available: Czech, English, French, German, Italian, Portuguese, Spanish
- Opening hours (local time): 7 days a week; 7:30 AM - 10:00 PM
- Poland
- Tel: +48 22 51 23 910
- Languages available: English, French, Polish
- Opening hours (local time): 7 days a week; 7:30 AM - 10:00 PM
- Portugal
- Tel: +351 21 06 08 044
- Languages available: Czech, English, French, German, Italian, Portuguese, Spanish
- Opening hours (local time): 7 days a week; 7:30 AM - 10:00 PM
- Romania
- Tel: + 40 21 204 1042
- Languages available: English, Romanian
- Opening hours (local time): 24/7
- Russia
- Tel: +7 495 578 65 65, Moscow
- Languages available: English, Russian
- Opening hours (local time): 7 days a week; 6:00 AM - 12:00 AM
- Tel: +7 812 324 37 87, Saint Petersburg
- Languages available: English, Russian
- Opening hours (local time): 24/7
- Serbia
- Tel: +381 11 209 48 54
- Languages available: English, Serbian
- Opening hours (local time): 7 days a week; 8:00 AM - 3:00 PM, 6:00 PM - 8:00 PM
- Slovakia
- Tel: +420 29 63 45 107
- Languages available: Czech, English, French, German, Italian, Portuguese, Spanish
- Opening hours (local time): 7 days a week; 7:30 AM - 10:00 PM
- Slovenia
- Tel: +4 2061 226
- Languages available: English, Slovenian
- Opening hours (local time): 7 days a week; 9:00 AM - 5:00 PM
- Spain
Tel: +34 91 37 53 097
Languages available: Czech, English, French, German, Italian, Portuguese, Spanish
Opening hours (local time): 7 days a week; 7:30 AM – 10:00 PM
- Sweden
- Tel: +46 (0)8 51 99 30 95
- Languages available: Czech, English, French, German, Italian, Portuguese, Spanish
- Opening hours (local time): 7 days a week; 7:30 AM - 10:00 PM
- Switzerland
- Tel: +41 (0)8 48 00 08 52
- Languages available: Czech, English, French, German, Italian, Portuguese, Spanish
- Opening hours (local time): 7 days a week; 7:30 AM - 10:00 PM
- Turkey
- Tel: +90 2124440487
- Languages available: English, Turkish
- Opening hours (local time): 24/7
- Ukraine
- Tel: +38044 2817539
- Languages available: English, Ukrainian
- Opening hours (local time): 24/7
- United Kingdom
- Tel: +44 (0) 11 33 96 80 21
- Languages available: Czech, English, French, German, Italian, Portuguese, Spanish
- Opening hours (local time): 7 days a week; 7:30 AM - 10:00 PM
- Lost and found: info@citybagsluggage.co.uk (London-Heathrow)
Africa and Indian Ocean
- Algeria
- Tel: +213 561 63 90 17, Oran
- Tel: +213 550 41 19 45, Algiers
- Languages available: Arabic, English, French
- Opening hours (local time): 7 days a week; 9:00 AM - 5:00 PM
- Angola
- Tel: +244 929 444 310
- Languages available: English, Portuguese
- Opening hours (local time): 24/7
- Benin
- Tel: +229 21 31 99 33
- Languages available: English, French
- Opening hours (local time): 7 days a week; 8:00 AM - 7:00 PM
- Burkina Faso
- Tel: +226 25 49 15 15
- Languages available: English, French
- Opening hours (local time): 7 days a week; 7:00 AM - 6:00 PM
- Cameroon
- Tel: +237 233 50 15 15, Yaounde
- Tel: +237 233 50 15 15, Douala
- Opening hours (local time): 7 days a week; 8:00 AM - 7:00 PM
- Languages available: English, French
- Central African Republic
- Tel: +236 70015106
- Languages available: English, French, Sango
- Opening hours (local time): Monday - Friday 8:00 AM - 3:00 PM; Saturday 7:00 AM - 5:00 PM
- Chad
- Tel: +235 66 38 29 74
- Tel: +235 66 24 81 96
- Languages available: English, French, Arabic
- Opening hours (local time): 7 days a week; 9:00 AM - 4:00 PM
- Congo
- Tel: +242 069999975, Pointe-Noire
- Languages available: English, French
- Opening hours (local time): 24/7
- Tel: +242 068007574, Brazzaville
- Languages available: English, French
- Opening hours (local time): Monday, Wednesday, Friday, Saturday 5:00 PM - 7:30 PM
- Democratic Republic of the Congo
- Tel: +243 99 74 33 308
- Languages available: English, French
- Opening hours (local time): Monday, Thursday, Sunday 5:00 PM - 7:30 PM; Friday 6:00 AM - 8:00 AM
- Egypt
- Tel: +202 012 7544 2444
- Languages available: English, Arabic
- Opening hours (local time): 7 days a week; 5:00 PM - 8:00 PM
- Gabon
- Tel: +241 01 79 64 64
- Languages available: English, French
- Opening hours (local time): Open 7/7; 8:00 AM - 7:00 PM
- Ghana
- Tel: +233 54 431 55 03
- Languages available: English
- Opening hours (local time): Monday - Friday 8:00 AM - 5:00 PM; Saturday - Sunday 8:00 AM - 4:00 PM
- Guinea
- Tel: +224 664 202 203
- Languages available: English, French
- Opening hours (local time): 7 days a week; 7:00 AM - 6:00 PM
- Ivory Coast
- Tel: +225 20 20 24 24
- Languages available: English, French
- Opening hours (local time): 7 days a week; 7:00 AM - 6:00 PM
- Madagascar
- Tel: +261 344903901
- Languages available: English, French, Malagasy
- Opening hours (local time): 7 days a week; 5:00 AM - 2:00 AM
- Mali
- Tel: +223 20 70 03 55
- Languages available: English, French
- Opening hours (local time): 7 days a week; 7:00 AM - 6:00 PM
- Mauritania
- Tel: +222 38066666
- Languages available: English, French, Arabic
- Opening hours (local time): Monday, Wednesday, Friday, Sunday 1:15 PM - 11:00 PM
- Mauritius
- Tel: +230 6033072
- Tel: +230 6033073
- Tel: +230 6033636
- Languages available: English
- Opening hours (local time): 7 days a week; 7:00 AM - 5:00 PM
- Morocco
- Tel: +212 522489780
- Languages available: English, French, Arabic
- Opening hours (local time): 7 days a week; 8:00 AM - 8:00 PM
- Niger
- Tel: +227 20 73 31 21
- Languages available: English, French
- Opening hours (local time): 7 days a week; 8:00 AM - 7:00 PM
- Nigeria
- Tel: +234 1 2778070 / 01-2778070
- Languages available: English
- Opening hours (local time): Monday - Friday 8:00 AM - 6:00 PM; Saturday - Sunday 9:00 AM - 5:00 PM
- Reunion
- Tel: +33 2 62 40 39 52
- Languages available: English, French
- Opening hours (local time): 7 days a week; 5:30 AM - 11:30 PM
- Senegal
- Tel: +221 33 839 77 77
- Languages available: English, French
- Opening hours (local time): Open 7/7; 7:00 AM - 6:00 PM
- Seychelles
- Tel: +248 37 30 51
- Languages available: English
- Opening hours (local time): Friday 8:00 AM - 4:00 PM;
Saturday - Thursday 8:00 AM - 10:00 PM
- Sierra Leone
- Tel: +232 78990952
- Languages available: English
- Opening hours (local time): 7 days a week; 10:00 AM - 6:00 PM
- South Africa
- Tel: +27 10 205 0100 / 0861 340 340
- Language available: English
- Opening hours (local time): Monday - Friday 8:00 AM - 7:00 PM;
Saturday - Sunday 9:00 AM - 6:00 PM
- Togo
- Tel: +228 22 23 23 23
- Languages available: English, French
- Opening hours (local time): 7 days a week; 7:00 AM - 6:00 PM
- Tunisia
- Tel: +216 29 763033
- Languages available: English, French, Arabic
- Opening hours (local time): 7 days a week; 9:00 AM - 9:00 PM
Americas and Caribbean
- Argentina
- Tel: +54 11 5983 9370
- Languages available: English, French, Spanish
- Opening hours (local time): Monday - Friday 8:00 AM - 8:00 PM;
Saturday - Sunday 9:00 AM - 5:00 PM - Belize
- Tel: +57 16 50 60 02
- Languages available: English, French, Spanish
- Opening hours (local time): Monday - Friday 8:00 AM - 6:00 PM; Saturday 9:00 AM - 4:00 PM - Brazil
- Tel: +55 11 3878-8360
- Languages spoken: English, French, Portuguese
- Opening hours (local time): Monday to Friday, 8:00 AM - 8:00 PM; Saturday and Sunday 9:00 AM - 3:00 PM - Canada
- Tel: +1 800 873 2247
- Languages available: English, French, Spanish
- Opening hours (local time): 7 days a week; 7:00 AM - 3:00 AM - Chile
- Tel: +56 22 988 48 15
- Languages available: English, French, Spanish
- Opening hours (local time): Monday - Friday 8:00 AM - 8:00 PM;
Saturday - Sunday 9:00 AM - 5:00 PM - Colombia
- Tel: +57 16 50 60 02
- Languages available: English, French, Spanish
- Opening hours (local time): Monday - Friday 8:00 AM - 6:00 PM; Saturday 9:00 AM - 4:00 PM - Cuba
- Tel: +537 649 97 08
- Languages available: English, French, Spanish
- Opening hours (local time): 7 days a week; 11:00 AM - 4:00 PM - Dominican Republic
- Tel: + 1 809 959 1869
- Languages available: English, Spanish
- Opening hours (local time): Monday - Friday 9:00 AM - 6:00 PM; Saturday 9:00 AM - 12:00 PM - Guadeloupe
- Tel: +33 5 90 21 13 30
- Languages available: English, French
- Opening hours (local time): 7 days a week; 2:00 PM - 6:00 PM - Guatemala
- Tel: +57 16 50 60 02
- Languages available: English, French, Spanish
- Opening hours (local time): Monday - Friday 8:00 AM - 6:00 PM; Saturday 9:00 AM - 4:00 PM - French Guiana
- Tel: +33 5 94 35 38 88
- Languages available: English, French
- Opening hours (local time):
Monday, Thursday, Friday 11:00 AM - 12:30 PM; 2:00 PM - 4:00 PM; 7:15 PM - 8:15 PM
Tuesday, Wednesday, Saturday 11:00 AM - 12:30 PM; 2:00 PM - 4:00 PM
Sunday 2:00 PM - 4:00 PM; 7:15 PM - 8:15 PM - Haiti
- Tel: +509 37 02 25 16
- Languages available: English, French
- Opening hours (local time): Monday - Friday 8:00 AM - 4:00 PM; Saturday 8:00 AM - 2:00 PM - Honduras
- Tel: +57 16 50 60 02
- Languages available: English, French, Spanish
- Opening hours (local time): Monday - Friday 8:00 AM - 6:00 PM; Saturday 9:00 AM - 4:00 PM - Martinique
- Tel: +33 5 96 55 34 72
- Languages available: English, French
- Opening hours (local time): Monday - Saturday 9:00 AM - 7:00 PM - Mexico
- Tel: +1 800 283 2937
- Languages available: English, French, Spanish
- Opening hours (local time):
English: 7 days a week; 8:00 AM - 0:00 PM
French: 7 days a week; 8:00 AM - 2:00 AM
Spanish: 7 days a week; 10:00 AM - 8:00 PM
- Panama
- Tel: 00 507 833 6171
- Languages available: English, French, Spanish
- Opening hours (local time): Monday - Friday 8:00 AM - 8:00 PM; Saturday - Sunday 9:00 AM - 5:00 PM - Peru
- Tel: +51 1 312 02 00
- Languages available: English, French, Spanish
- Opening hours (local time): Monday - Friday 8:00 AM - 5:30 PM; Saturday 9:00 AM - 1:00 PM - Saint-Martin
- Tel: +1 721 5467663
- Language available: English
- Opening hours (local time): 7 days a week; 10:00 AM - 4:00 PM - United States
- Tel: +1 800 873 2247
- Languages available: English, French, Spanish
- Opening hours (local time): 7 days a week; 7:00 AM - 3:00 AM - Uruguay
- Tel: +598 2903 0995
- Languages available: English, French, Spanish
- Opening hours (local time): Monday - Friday 8:00 AM - 8:00 PM;
Saturday - Sunday 9:00 AM - 5:00 PM - Venezuela
- Tel: +58 21 22 08 72 00
- Languages available: English, French, Spanish
- Opening hours (local time): Monday - Friday 8:00 AM - 7:00 PM; Saturday 9:00 AM - 4:30 PM
Asia - Pacific
- Australia
- Tel: +1300390190
- Languages available: English, French
- Opening hours (local time): 7 days a week; 11:30 AM - 1:00 PM; 3:00 PM - 4:30 PM
- China
- Tel: +4 008 808 808
- Languages available: English, Chinese
- Opening hours (local time): Monday - Friday; 9:00 AM - 6:00 PM
- French Polynesia
- Tel: +33 6 89 40 864221
- Languages available: English, French
- Opening hours (local time): Monday - Friday; 8:00 AM - 12:00 PM
- Hong Kong (China)
- Tel: +852 25 019 433
- Languages available: English, Chinese
- Opening hours (local time): Monday - Friday; 9:00 AM - 6:00 PM
- India
- Tel: +91 80 66 78 31 10, Bangalore
- Tel: +91 22 66 85 95 80, Mumbai
- Tel: +91 11 49638128, +91 11 49638132, Delhi
- Language available: English
- Opening hours (local time): 7 days a week; 10:00 AM - 5:00 PM
- Indonesia
- Tel: +62 229 27 22 22
- Languages available: English, Indonesian
- Opening hours (local time): 24/7
- Japan
- Tel: +81 72 456 5041, (Osaka)
- Tel: +81 476 33 29 88, Tokyo (Narita)
- Tel: +81 364 28 03 78, Tokyo (Haneda)
- Languages available: English, Japanese
- Opening hours (local time): 7 days a week; 9:30 AM - 5:30 PM (Osaka)
- Opening hours (local time): 7 days a week; 9:00 AM - 5:00 PM (Narita)
- Opening hours (local time): 7 days a week; 9:30 AM - 5:30 PM (Haneda)
- Malaysia
- Tel: +60 387 76 37 33
- Languages available: English, Indonesian
- Opening hours (local time): 24/7
- New Caledonia (FR)
- Tel: +687 41 48 48
- Languages available: English, French
- Opening hours (local time): Monday - Friday; 11:00 AM - 2:00 PM
- Philippines
- Tel: +63 91 93 49 10 28
- Language available: English
- Opening hours (local time): 7 days a week; 11:00 AM - 5:30 PM
- Singapore
- Tel: +65 65 11 04 59
- Language available: English
- Opening hours (local time): 24/7
- South Korea
- Tel: +82 32 742 51 24
- Languages available: English, Korean
- Opening hours (local time): 7 days a week; 8:00 AM - 8:00 PM
- Thailand
- Tel: +66 21 34 43 57
- Language available: English
- Opening hours (local time): 24/7
- Vietnam
- Tel: +84 8 35 47 04 15
- Language available: English
- Opening hours (local time): 7 days a week; 8:00 AM - 11:00 PM
Middle East
- Iran
- Tel: + 98 985 100 71 96
- Languages available: Arabic, English, Farsi
- Opening hours (local time): 24/7
- Israel
- Tel: +972 3 9754072
- Languages available: English, Hebrew
- Opening hours (local time): Sunday - Friday; 10:00 AM - 2:00 PM
- Jordan
- Tel: + 962 64010285
- Languages available: Arabic, English
- Opening hours (local time): 24/7
- Lebanon
- Tel: + 96 1 628888
- Languages available: Arabic, English
- Opening hours (local time): 24/7
- Qatar
- Tel: + 974 401031
- Languages available: Arabic, English
- Opening hours (local time): 24/7
- Saudi Arabia
- Tel: +966 11 2212212
- Languages available: Arabic, English
- Opening hours (local time): 24/7
- United Arab Emirates
- Tel: + 4 600 570 006, Dubai
- Tel: + 9712 5052771, + 9712 5055555 (or 5052769 or 5052063), Abu Dhabi
- Languages available: Arabic, English
- Opening hours (local time): 24/7
Did you forget a personal item on an Air France flight bound for Paris-Charles de Gaulle, Paris-Orly or Toulouse-Blagnac, or in an Air France lounge at one of these airports?
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